Today, Michael Lowenstein asks the question, “Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction?” in a blog post for CustomerThink. See my key takeaways below. Embed from Getty Images Retention is about what keeps a customer coming back i.e. their behavior, but satisfaction is very different Customer satisfaction has very little effect…
Read Full ArticleToday, I took my key insights from Plus55’s article about the world’s biggest coffee exporter; Brazil, and how despite that, they’re terrible at marketing this fact. Embed from Getty Images For decades, rather than exporting coffee as a specialty product and promoting it’s brand, Brazil has been selling it as a commodity instead It…
Read Full ArticleCheck out my summary of Richard Feloni’s article in Business Insider on presentation advice, according to 2014 Toastmasters International World Champion of Public Speaking, Dananjaya Hettiarachchi. Embed from Getty Images Summarize your presentation’s message in fewer than 10 words Your title must be attention-grabbing—add a little mystery to it too Great speakers have the…
Read Full ArticleSmart Thinking On Investing – August 26 I wanted to share a few different pieces this week, starting with Kate Warne’s article on the risk involved with not investing from the site Edward Jones. Yes and Yes author, Sarah Von Bargen’s proposition to “want less” in life. And John Schmoll’s take on the investing lies that…
Read Full ArticleI chose Caroline Beaton’s hard-hitting article from Forbes to summarize today. She has a few truths for millennials to help stop making these avoidable mistakes in their careers. Embed from Getty Images Be honest with yourself about your goals and passions; stop settling for what you can get Ask yourself what you want?…
Read Full ArticleRead my insights from Bart de Langhe, Phil Fernbach, and Donald R. Lichtenstein’s article from the Harvard Business Review on online user ratings as a source for product quality information. Embed from Getty Images Consumers are increasingly turning to online user ratings and reviews to make sensible and validated decisions on purchases But…
Read Full ArticleThe New York Times’s Anahad O’Connor shares his discoveries into the conflicting evidence we read about coffee and it’s effects. I’ve summarised some of the key takeaways from the article below. Embed from Getty Images A range of different studies demonstrate that coffee can reduce leaky gut, decrease the risk of type 2 diabetes…
Read Full ArticleWatch the video with me or read below about how we use World Class Benchmarking to analyze a company’s financial performance. This post is going to give you insights to the World Class Benchmarking we use to analyze a company’s financial performance at A. Stotz Investment Research. I’m going to explain the measure…
Read Full ArticleToday, I took my key insights from John Boitnott’s article for Entrepreneur on how to impress your boss with your dazzling and creative presentation skills. Embed from Getty Images Metaphors are a great tactic to paint a clear image of your presentation subject in your audiences’ minds, and add a twist of humor…
Read Full ArticleSmart Thinking On Investing – August 19 This week, I wanted to share with you Natalia Angulo-Hinkson from Circa’s findings, on how millennials are spending money due to social media influences. Michael Lewis’s piece on Money Crashers outlines three main risks to avoid when investing in the stock market. And The BigLaw Investor offers his advice on what uncompensated risk…
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