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8 Dimensions of Quality: Misunderstanding Quality (Part 2)

8 Dimensions of Quality: Misunderstanding Quality (Part 2)

“In this episode, Bill Bellows and Andrew Stotz discuss David Garvin’s 8 Dimensions of Quality and how they apply in the Deming world. Bill references this article by Garvin: https://hbr.org/1987/11/competing-on-the-eight-dimensions-of-quality.”

Get the full show notes here.

Listen on Apple Podcasts or YouTube Music.

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