Before you start solving a problem, you need to know what, precisely, you’re trying to solve. In this episode, John Dues and Andrew Stotz talk about how to figure out the problem on which you will focus your team’s efforts.
Read Full ArticleIn this episode, Bill Bellows and Andrew Stotz dive further into acceptability versus desirability in the quality world. Is it enough that something is “good” – meets requirements – or do you need to focus on degrees of “good”? How can you tell the difference?
Read Full ArticleBefore you jump into tools and solutions, you need to take a step back. In this episode, John Dues and Andrew Stotz discuss the four questions you need to ask in order to make the system you want to work on visible, and decide on a direction.
Read Full ArticleJohn Dues and Andrew Stotz are diving deeper into the improvement model that John is building with his team. In this episode, learn the three ways to think about an improvement frame for your big challenge.
Read Full ArticleIn this episode, Bill Bellows and Andrew Stotz explore the intersection of variation and quality through awareness of the “Paradigms of Variation”. Learn how to decide which paradigm your quality management system fits into!
Read Full ArticleMany companies strive to automate by using more technology and fewer humans. But does their productivity really improve? Does it keep them agile? In this episode, Jacob Stoller and Andrew Stotz share stories of companies that improve productivity because they focus on processes instead of tech alone.
Read Full ArticleTraditional management uses “carrots,” like bonuses, and “sticks”, like Performance Improvement Plans, to motivate employees. But are humans really built that way? In this episode, Jacob Stoller and Andrew Stotz dive into the myth surrounding that approach and talk about what actually motivates people at work.
Read Full ArticleIn this episode, Jacob Stoller and Andrew Stotz discuss the myth that managers need to know everything in order to manage. What happens when you ask non-managers for feedback?
Read Full ArticleIs quality simply a matter of two categories: good and bad? But then how do you get to “better”? In this episode, Bill Bellows and Andrew Stotz discuss categories and continuum thinking.
Read Full ArticleIs your financial bottom line the true story of your organization? In this episode, Jacob Stoller and Andrew Stotz take on the myth of the bottom line – maybe it doesn’t tell you what you think it does.
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