Join John Dues and Andrew Stotz as they go one step deeper into finding the precise problem you want to improve. Sometimes taking big actions means starting small.
Read Full ArticleJoin host Andrew Stotz for a lively conversation with Cliff Norman and Dave Williams, two of the authors of “Quality as an Organizational Strategy.” They share stories of Dr. Deming, insights from working with businesses over the years, and the five activities the book is based on.
Read Full ArticleEveryone is in favor of improving quality, but what does that mean? In this episode Bill Bellows and Andrew Stotz discuss stories of meeting requirements, missing the mark, and what Dr. Deming said about how to do better.
Read Full ArticleIn the final episode of the series, Jacob Stoller and Andrew Stotz discuss the difference between typical companies using traditional management and more successful Deming-style companies. If productivity and performance are so much better, why do companies stick with traditional management?
Read Full ArticleJoin Bill Bellows and Andrew Stotz as they discuss what actions (or inactions) make us worse than thieves and how that relates to expiration dates, and acceptability vs desirability. Plus, stories about job swapping, Achieving Competitive Excellence, and birthdays.
Read Full ArticleBefore you start solving a problem, you need to know what, precisely, you’re trying to solve. In this episode, John Dues and Andrew Stotz talk about how to figure out the problem on which you will focus your team’s efforts.
Read Full ArticleIn this episode, Bill Bellows and Andrew Stotz dive further into acceptability versus desirability in the quality world. Is it enough that something is “good” – meets requirements – or do you need to focus on degrees of “good”? How can you tell the difference?
Read Full ArticleBefore you jump into tools and solutions, you need to take a step back. In this episode, John Dues and Andrew Stotz discuss the four questions you need to ask in order to make the system you want to work on visible, and decide on a direction.
Read Full ArticleJohn Dues and Andrew Stotz are diving deeper into the improvement model that John is building with his team. In this episode, learn the three ways to think about an improvement frame for your big challenge.
Read Full ArticleIn this episode, Bill Bellows and Andrew Stotz explore the intersection of variation and quality through awareness of the “Paradigms of Variation”. Learn how to decide which paradigm your quality management system fits into!
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