How Quality Management Can Integrate Technical and Human Systems

John Hunter, author of the Curious Cat Management Improvement Blog, discusses the best approach to integrating technical quality and human management systems within your company. See below for my main insights from the article.

  • The ideal situation is to mix the technical tools which companies bring in (control charts or the Plan-Do-Study-Act improvement cycle for example) to work well with the human element of the organization
  • Overcome any potential systemic barriers by acknowledging them
  • Treat those who will use the tools as valuable assets, and provide training and coaching
  • Your organization will only benefit from the potential these tools can offer if you engage the minds of your employees working with them

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