Where is Quality Really Made? An Insider’s View of Deming’s World
Where is Quality Really Made? An Insider’s View of Deming’s World
“In this episode, Bill Scherkenbach, one of W. Edwards Deming’s closest protégés, and host Andrew Stotz discuss why leadership decisions shape outcomes far more than frontline effort. Bill draws on decades of firsthand experience with Deming and with businesses across industries. Through vivid stories and practical insights, the conversation challenges leaders and learners alike to rethink responsibility, decision-making, and what it truly takes to build lasting quality. Bill’s powerpoint is available here.“
Listen on Apple Podcasts or Listen Notes.