To Improve Quality Don’t Measure Quality: Misunderstanding Quality (Part 11)

To Improve Quality Don’t Measure Quality: Misunderstanding Quality (Part 11)

“In this episode of Misunderstanding Quality, host Andrew Stotz and Bill Bellows discuss what not to measure when it comes to quality. Bill offers some great examples to show how organizations get it wrong, and how to get it right.”

Get the full show notes here.

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