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Six Sigma: Improve Cost, Quality, and Satisfaction
Carolyn Pexton examines six sigma and it’s benefits for iSixSigma; see my summary for key points from her piece. Embed from Getty Images Six Sigma is a great tool to improve quality and throughput, resulting in positive effects on the bottom line Only by addressing inefficiencies can an organization hope to make progress…
The Reality Behind Common Myths On Giving Presentations
Today, read Inc.’s article by Rowena Crosbie as she debunks 14 myths about giving presentations. Check out my key insights from her piece. Embed from Getty Images Only use humor or a joke if it’s appropriate to support your message otherwise leave the gags to the comedians Body language is as powerful as the…
Are Customer Satisfaction and Retention the Same?
Today, Michael Lowenstein asks the question, “Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction?” in a blog post for CustomerThink. See my key takeaways below. Embed from Getty Images Retention is about what keeps a customer coming back i.e. their behavior, but satisfaction is very different Customer satisfaction has very little effect…
The 5-Step Process For Creating Great Presentations
Check out my summary of Richard Feloni’s article in Business Insider on presentation advice, according to 2014 Toastmasters International World Champion of Public Speaking, Dananjaya Hettiarachchi. Embed from Getty Images Summarize your presentation’s message in fewer than 10 words Your title must be attention-grabbing—add a little mystery to it too Great speakers have the…
Is The Trust We Place In Online User Reviews Warranted?
Read my insights from Bart de Langhe, Phil Fernbach, and Donald R. Lichtenstein’s article from the Harvard Business Review on online user ratings as a source for product quality information. Embed from Getty Images Consumers are increasingly turning to online user ratings and reviews to make sensible and validated decisions on purchases But…