Dr.Deming
Growing Lean? Are You Improving Your Improvement Approach too?
Check out my key takeaways from Sue Kozlowski’s article on Industry Week about creating a lean system for your organization that is both led internally and mature enough to stand on its own. Embed from Getty Images Becoming a lean organization is about always developing and not becoming set in your ways; boost your…
Six Sigma: Improve Cost, Quality, and Satisfaction
Carolyn Pexton examines six sigma and it’s benefits for iSixSigma; see my summary for key points from her piece. Embed from Getty Images Six Sigma is a great tool to improve quality and throughput, resulting in positive effects on the bottom line Only by addressing inefficiencies can an organization hope to make progress…
Are Customer Satisfaction and Retention the Same?
Today, Michael Lowenstein asks the question, “Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction?” in a blog post for CustomerThink. See my key takeaways below. Embed from Getty Images Retention is about what keeps a customer coming back i.e. their behavior, but satisfaction is very different Customer satisfaction has very little effect…
Is The Trust We Place In Online User Reviews Warranted?
Read my insights from Bart de Langhe, Phil Fernbach, and Donald R. Lichtenstein’s article from the Harvard Business Review on online user ratings as a source for product quality information. Embed from Getty Images Consumers are increasingly turning to online user ratings and reviews to make sensible and validated decisions on purchases But…
How Quality Management Can Integrate Technical and Human Systems
John Hunter, author of the Curious Cat Management Improvement Blog, discusses the best approach to integrating technical quality and human management systems within your company. See below for my main insights from the article. Embed from Getty Images The ideal situation is to mix the technical tools which companies bring in (control charts or…