A New Lens with Balaji Reddie (Part 9)
A New Lens with Balaji Reddie (Part 9)
“What if the way you measure performance is actually making your organization worse? Balaji Reddie and Andrew Stotz dig into Points 7 through 9 of Deming’s 14 Points: leadership as a Socratic act of asking rather than answering, why ‘drive out fear’ is really about removing the fear of telling the truth, and how breaking down departmental silos sometimes means one team taking a loss for the good of the whole. Along the way: KPIs, internal competition, and why they so often undermine the system they’re meant to improve. The episode closes with Dr. Deming’s own words: leadership carries a responsibility to make a difference.“
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